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F.A.Q.

The following content is related to information about Optcore Technology's products and service. For any further questions, please email us at sales@cnoptcore.com.
 
Q: How to download products' specification?
A: If you want to download products' specification, pls click the download area for more. We only present some of the datasheets, if you want more, pls contact our sales team: sales@cnoptcore.com
 
Q: Why Buy Optical transceivers from Optcore?
Compability:  compatible with Cisco, HP, 3COM, Juniper, Netgear, Huawei and so on.
Affordability: Up to 90% off list price of major brands.
Availability: Large inventory for fast delivery.
Warranty:  3 years warranty 
 
Q: Is the module compatible with other brand switch?
A: Our transceiver modules compatible with nearly all the famous brands switch, such as Cisco/Huawei/HP/Nortel/3COM/Foundry/Alcatel Lucent/Extreme/JUNIPER/D-LINK/ZxYEL/TP-LINK.
 
Q: What is the period of product guaranty?
A: Optcore promise to offer service for all products; the period of fibre optical transceiver module and fiber media converter guaranty is 3 years.
 
Q: Can we get the sample from you?
A: Sure we are pleased to provide the samples for clients' evalution. For small amount, we will provide the sample for free, clients burden the delivery cost. Theamount need be checked with Optcore. For large amount, clients need pay for the sample fee in FOB base and burden the delivery cost. However, usually, the sample fees will be charged after order confirmed.
 
Q: What is the payment terms?
A: By T/T in Advance is available or needs discussion.

Q: How long it takes for you to get the payment after we make the transfer?
A: It is around 1 to 3 business days, depends on which bank you use and your location.

Q: What's the Inco-term for making business with Optcore?
A: Usually, we send the shipments in FOB term. However, the terms of CIF and C&F are acceptable, which depends on the preference of clients.
 
Q: What's the lead time after placing the order?
A: Usually, it takes about 2 days after order received. However, it would depends on our production line schedule (the timing clients place order) and the complication of the item. 
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